Durham Dales Centre

A unique venue offering a range of attractions.

Accessibility Statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

This website launched in November 2017.

How accessible the site is

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

What to do if you have problems or queries

If you have any accessibility problems or feedback, please visit our contact page

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Durham Dales Centre is committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

  • PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services
  • pre-recorded audio and video published before 23 September 2020
  • live audio and video
  • interactive maps unless they provide core information

How we test the site

We re-assess a website or system for accessibility whenever it undergoes a major modification.

We check all new content we add.

Preparation of this accessibility statement

This statement was prepared July 2020. It was last reviewed on 7 February 2024.

OUR VISITORS SAY

Here at the Durham Dales Centre we welcome thousands of visitors each year. Take a look below at some of our lovely feedback.

Nice little gift shops and a great cafe have a nice all day breakfast and some great Sunday dinners all at a good price!

RUSSELL BALMER

Plenty of parking, nice shops and café very good food. We used the centre as a base for a walk around the quarry then back for food.

DAVID POWTER

The staff are always pleasant and helpful (even when run off their feet). The menu has a good selection and the food is homemade, would recommend the mince pie with all the trimmings.

ALICE HOGG