Accessibility Statement2020-09-15T10:00:54+00:00

Durham Dales Centre

A unique venue offering a range of attractions.

Accessibility Statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

This website launched in November 2017.

How accessible the site is

We know some parts of this website aren’t fully accessible:

What to do if you have problems or queries

If you have any accessibility problems or feedback, please visit our contact page

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Durham Dales Centre is committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Information about which areas of the website fail.

  • outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7
  • background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
  • headings: empty headings fail success criterion 2.4.6
  • forms: some have blank labels or titles, which fails success criterion 4.1.2
  • hidden elements: an element with aria-hidden=true contains focusable content, failing success criterion 1.3.1
  • form field labels: some are not unique or be close to text providing context, failing success criterion 2.4.6
  • frames and iframes: some do not have a title attribute, failing success criterion 2.4.1
  • images: alt text should not contain placeholders like ‘picture’ or ‘spacer’ failing success criterion 1.1.1
  • images: some images do not have an alt tag, failing success criterion 1.1.1
  • images: null alt attributes have a title, aria-label or aria-labelledby attributes, failing success criterion 1.1.1
  • images: some adjacent images have identical alt tags causing screen readers to stutter as the same text is read out twice, and failing success criterion 1.1.1
  • links: links use generic link text that has no context, such as ‘click here’, failing success criterion 2.4.4
  • elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2
  • tables: heading elements are not declared and role=presentation is not used, failing success criterion 1.3.1
  • IDs: aria-describedby attributes do not point to IDs of elements in the same document, failing success criterion 1.3.1
  • IDs: aria-owns attribute must point to IDs of elements in the same document, failing success criterion 1.3.1
  • IDs: some pages has duplicate IDs which cause problems in screen readers, failing success criterion 4.1.1

Accessibility Roadmap

As stated in the non-compliance section, the known issues are listed below:

  • HTML – the underlying code used to create this website.
  • CSS – used to describe how HTML elements are displayed on this website.
  • JavaScript – a development language used to program behaviours on this website.
  • 3rd Party Functionality
  • Content – this could include web page content or associated PDFs on this website.

A program of work is now underway to address these issues and involves working with Durham County Council’s in-house developers/designers as well as third party functionality providers.

We aim to resolve the above items by September 2021.

Content that’s not within the scope of the accessibility regulations

  • PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services
  • pre-recorded audio and video published before 23 September 2020
  • live audio and video
  • interactive maps unless they provide core information

How we test the site

We re-assess a website or system for accessibility whenever it undergoes a major modification.

We check all new content we add.

OUR VISITORS SAY

Here at the Durham Dales Centre we welcome thousands of visitors each year. Take a look below at some of our lovely feedback.

Nice little gift shops and a great cafe have a nice all day breakfast and some great Sunday dinners all at a good price!

RUSSELL BALMER

The staff are always pleasant and helpful (even when run off their feet). The menu has a good selection and the food is homemade, would recommend the mince pie with all the trimmings.

ALICE HOGG

Plenty of parking, nice shops and café very good food. We used the centre as a base for a walk around the quarry then back for food.

DAVID POWTER